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Every fare includes one carry-on bag up to 7 kg (55 x 35 x 25 cm). Economy Standard includes one checked bag up to 23 kg; Economy Flex includes two, each up to 23 kg. An infant on an adult's lap may check up to 10 kg. Extra and overweight bags are charged at the airport.

Check-in opens 24 hours before departure and closes 60 minutes before an international flight. Boarding closes 20 minutes before departure. Please arrive at the airport at least 3 hours before an international departure.

Both fares are non-refundable if you cancel, so the better option is usually to change your flight: USD 100 per passenger on Economy Standard, free on Economy Flex, plus any fare difference. Exceptions: if you booked at least 7 days before departure, you can cancel within 24 hours of booking for a full refund; and if we cancel or significantly change your flight, you choose a full refund or another flight. If you cancel otherwise, only government taxes and fees are returned. Refunds go to your original payment method. If you don't travel and haven't changed or cancelled, the fare is forfeited.

You can change to another flight from Manage trip, up to 24 hours before departure. Economy Standard: USD 100 per passenger plus any fare difference. Economy Flex: free, a fare difference may apply. A lower new fare is not refunded. There is never a change fee when we cancel or change your flight. You can also call +1 305-607-7143 with your booking reference.

All our routes are international, so every traveller needs a passport valid for at least six months beyond the travel date. Visa requirements depend on your nationality and destination — check with the relevant consulate before you travel. The name on your booking must match your passport exactly.

Your booking reference is the code beginning ZED in your confirmation email and on your itinerary PDF. You'll need it, plus the last name on the booking, to open Manage trip.

Infants under 2 travel on an adult's lap at 10% of the adult fare, one infant per adult. Children aged 2 to 11 pay 75% of the adult fare and get their own seat. One collapsible stroller travels free of charge. Infants have a checked baggage allowance of up to 10 kg.

Seat selection is included with Economy Flex. On Economy Standard you can choose a seat for a fee.

We accept major credit and debit cards. Payment is processed securely by Stripe — we never see or store your card number. Your receipt is emailed as soon as the payment clears. If a card is declined, check the details with your bank and try again; you are not charged for a failed attempt.

Prices can be displayed in US dollars or Haitian gourdes using the selector in the header. Payment is currently settled in US dollars, and the amount your card will be charged is always shown before you pay.

Check any flight by number or route on the Flight status page. Times there are shown in each airport's local time. If we cancel your flight, you can choose a full refund or another flight at no charge — open Manage trip.

We connect Port-au-Prince (PAP) and Cap-Haïtien (CAP) with Miami, Fort Lauderdale, New York JFK, Boston, Montréal, Santo Domingo, Santiago and Punta Cana.

Tell us at least 48 hours before departure and we'll arrange wheelchair assistance and priority boarding. Call +1 305-607-7143 with your booking reference.

You can book up to 9 passengers at once online. For larger parties or a charter, contact us on +1 305-607-7143 and we'll quote directly.