1. Information we collect
We may collect different types of personal data, including:
- Identification Data: Name, surname, date of birth, nationality, identification document, or passport.
- Contact Information: Email address, phone number, and residential address.
- Payment Details: Credit or debit card information, billing details, and transaction history.
- Travel Details: Reservations, itineraries, baggage, and frequent flyer information.
- Sensitive Data: Special needs, medical requirements, and dietary preferences when applicable.
- Technical Information: IP address, cookies, geolocation, and browsing behavior on our website or app.
2. How we use your data
We use your personal data to:
- Manage Reservations and Services: Ticket processing, check-in, baggage handling, and customer service.
- Comply with Legal Obligations: Meeting airport regulations, immigration requirements, and security protocols.
- Personalize Your Experience: Sending personalized offers, loyalty programs, and flight preferences.
- Security and Fraud Prevention: Monitoring suspicious activities and preventing unauthorized access.
- Communications and Marketing: Contacting you about updates, promotions, and satisfaction surveys (with your consent).
3. Data sharing
We may share your data with:
- Government Authorities: For immigration, security, and customs control.
- Partners and Service Providers: Payment processing companies, reservation systems, and IT service providers.
- Other Airlines and Alliances: When necessary for shared flights or connections.
- Authorized Third Parties: If you have given us explicit consent to do so.
4. Data storage and protection
Your data is securely stored on protected servers, and we implement technical and organizational measures to prevent unauthorized access, leaks, or misuse. We retain your information only for as long as necessary to fulfill our legal and contractual obligations.
5. Your rights
You have the right to:
- Access, correct, or update your personal data.
- Request the deletion of your data, where permitted by law.
- Revoke consent for marketing communications.
- Request data portability to another service provider.
To exercise your rights or ask questions, please contact our privacy team at info@zedairlines.com.
6. Policy changes
We may update this Privacy Policy periodically. Any significant changes will be communicated via our website or other official channels.
7. Contact
If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@zedairlines.com.
Zed Airlines – Committed to the security and privacy of your data.